IBM Recruitment 2022 – IBM India Private Limited (International Business Machines (IBM) has released new recruitment for Remote Technical Support job vacancies. Update by Sarkari Today News

IBM Recruitment 2022

IBM Recruitment 2022 Responsibilities:

• Be part of a team of technical experts, motivated by a desire to facilitate customers and be responsible for providing voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA and Asia-Pacific.
• Handle complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product related technical issues experienced by customers
• Provide remote infrastructure support delivery and performing problem cause analysis
• Collaborate with fellow support colleagues and other internal organizations to provide superior customer service
• Act as a customer advocate by working directly with customers on high priority issues to deliver timely resolution and capture customer feedback to influence process/product improvements.
• Anticipate customer needs and effectively addressing concerns related to their issue or resolution
• Provide direct technical assistance to customers via phone, email, and chat.

Required Technical and Professional Expertise:

• Minimum 1.5 years of experience in Service Industry
• Proficient in handling customer queries across the globe (primarily United States)

Preferred Technical and Professional Expertise:

• Exceptional verbal and communication skills
• Unparalleled Listening and Comprehension capabilities
• Proven service industry front line experience with handling high value/critical customers
• Ability to keyboard to capture important details on a call for documentation

Important Dates:

Starting date for apply online: Already stared

Last date for apply online: As soon as possible

Important Links:

Apply Online Click Here

Notification Click Here

Official Website Click Here